Compliments
We would love to hear of your experiences with us. If you have any feedback regarding our service or any individuals that you have been in contact with, please share it with us.
If you have any positive feedback, there are a number of ways that you can let us know. You can discuss it with us by calling 0800 373580 between 08:00 – 6:30pm seven days a week. You can complete our compliments form above.
Alternatively, you can leave us a Google review or let us know on social media.
How do I leave a complaint?
If you are not happy with any aspect of the care or service that Baywater Healthcare provide you have the right to make a complaint.
Baywater Healthcare value your feedback and encourages you to share your experiences with us. This helps us learn lessons and improve the services we offer.
If you are unhappy with the service you have been offered by Baywater Healthcare, it can help to discuss this with us in the first instance. You can do this by calling 0800 373 580 between 08.00 – 6.30pm seven days a week.
Most problems can be dealt with over the telephone, but you may wish to continue to raise a complaint. Via the form above.
Alternatively you can email complaints@baywater.co.uk, or send a letter to:
Baywater Healthcare,
Wulvern House,
Electra Way,
Crewe,
Cheshire,
CW1 6GW
If you wish to obtain a copy of our complaints procedure you can request this by calling 0800 373 580 between 08.00-6.30pm seven days a week.
